If the vehicle you selected during the reservation is unavailable during pick up, we will supply you with a similar model. We always guarantee the category, but not brand and/or model.
You have a couple of options:
You can drop off the rental at the Keflavik office 24/7.
Also, upon request customers can specify where they choose to drop off the vehicle as long as it is in Keflavik or Reykjavik at an additional cost. Upon booking you would need to request the drop off location. Please make sure that you send us your address when you book. In case you forget to include this information you can always send the location to our e-mail firstname.lastname@example.org
Costumers are able to rent a car with a debit card through our online booking system. However, if customers pay with a debit card we will charge 150.000 ISK in deposit upon arrival. The deposit will be refunded when the car is returned in the same condition as it was rented out. If a customer purchases the Gold Insurance Package with the car the deposit amount goes down to 65.000 ISK. If a customer purchases the Platinum Insurance there is no deposit.
If you have a valid credit card we will not charge any deposit upon arrival.
Yes, just make sure that you submit your pick up location when you book the car.
It depends on where you plan on traveling. If you are going to drive on F-roads (highland roads) you need a 4×4. In the winter months (Nov-April) it is recommended to rent a 4×4 for driving around the country because of icy road conditions. In the summer you don’t need a 4×4 to drive the ring road.
Yes, all of our rental cars have studded or spiked winter tires from the 1st of November through the 15th of April.
Yes, we offer 24/7 emergency roadside assistance by contacting us at 00-354-787-4444. Lotus Car Rental has service affiliates all around the country if maintenance is required for your rental.
Credit and debit cards are accepted methods of payments. However, if you choose to use a debit card a deposit will be collected and then refunded if the car is returned in the same condition as it was rented. With no additional costs or fees. We accept all credit cards.
For other options, please send us email to email@example.com
You can reach the roadside assistance service by contacting 00-354-787-4444.
In case of a life-threatening emergency please call 112.
Renters must be at least 20 years old to rent a car.
Our representative will be waiting for you with a sign in the arrival hall at the airport after your plane has arrived. Please wait close to the information desk in the arrival hall. Our representative will take you to our office where you will pick up your rental vehicle. - Please give us a call at +354-787-4444 if you don't see our representative in the arrival hall.
Yes, you can. We accept all foreign licenses as long as it is in English or has Latin characters. If it does not follow this format make sure to bring an international drivers license.
Please return the car to our Keflavik Airport office. Our Airport office is located at Flugvellir 6, 230 Keflavik. Our shuttle will then take you to the airport.
No. Unfortunately no refunds can be given for unused or partly used car hire vouchers.
Yes. You can only drive the Highland roads on a 4×4 (4wd) car.
Yes our drop off service is open 24/7.
Minimum rental period is 24 hours.
F-roads are Highland roads, marked on most maps e.g. F-35 (Kjolur) or F-26 (Sprengisandur).
All rental price includes:
Our Keflavik Office is open from 5 am - 22 pm. We can always be reached by phone 24/7 at 00 354 787 4444 or you can send us an e-mail to firstname.lastname@example.org
Our hotel pick up a drop off service in Reykjavik and Keflavik is open from 8 am to 6 pm.
Our main office is at Flugvellir 6 - 230 Keflavik. We deliver cars to any place in Reykjavik City.
The driver´s valid passport (same applies to additional drivers).
The driver´s valid driving license (same applies to additional drivers).
A valid credit card.