FAQ - Frequently asked car rental questions

Can I be sure selected vehicle is available?

If the vehicle you selected during the reservation is unavailable during pick up, we will supply you with a similar model. We always guarantee the category, but not brand and/or model.

How can I return the rental?

You have a couple of options:

You can drop off the rental at the Keflavik office 24/7.

Also, upon request customers can specify where they choose to drop off the vehicle as long as it is in Keflavik or Reykjavik at an additional cost. Upon booking you would need to request the drop off location. Please make sure that you send us your address when you book. In case you forget to include this information you can always send the location to our e-mail lotus@lotuscarrental.is 

Can I use a debit card?

Costumers are able to rent a car with a debit card through our online booking system. However, if customers pay with a debit card we will charge 150.000 ISK in deposit upon arrival. The deposit will be refunded when the car is returned in the same condition as it was rented out. If a customer purchases the Gold Insurance Package with the car the deposit amount goes down to 65.000 ISK. If a customer purchases the Platinum Insurance there is no deposit.

If you have a valid credit card we will not charge any deposit upon arrival.

Can the cars be delivered to my accommodation?

Yes, just make sure that you submit your pick up location when you book the car.

Do I need a 4×4 car?

It depends on where you plan on traveling. If you are going to drive on F-roads (highland roads) you need a 4×4. In the winter months (Nov-April) it is recommended to rent a 4×4 for driving around the country because of icy road conditions. In the summer you don’t need a 4×4 to drive the ring road.

Do all vehicles have studded tires during the winter?

Yes, all of our rental cars have studded or spiked winter tires from the 1st of November through the 15th of April.

Do you offer roadside assistance?

Yes, we offer 24/7 emergency roadside assistance by contacting us at 00-354-787-4444. Lotus Car Rental has service affiliates all around the country if maintenance is required for your rental.

How can I pay for my rental?

Credit and debit cards are accepted methods of payments. However, if you choose to use a debit card a deposit will be collected and then refunded if the car is returned in the same condition as it was rented. With no additional costs or fees. We accept all credit cards.

For other options, please send us email to lotus@lotuscarrental.is 

How do I reach roadside assistance?

You can reach the roadside assistance service by contacting 00-354-787-4444.

In case of a life-threatening emergency please call 112.

What is the age requirement to rent a car?

Renters must be at least 20 years old to rent a car.

How can I pick up my car after arriving at the airport?

There is a shuttle service that passes by every fifteen minutes around-the-clock between airline terminals to rental car lots.

When you exit the customs area, continue straight ahead and go out outside the airport entrance. From there, you walk through a covered footpath and at the end of the path you will find the shuttle service. Read more here

I have a foreign driver´s license, can I use your service?

Yes, you can. We accept all foreign licenses as long as it is in English or has Latin characters. If it does not follow this format make sure to bring an international drivers license.

I want to drop off my car at the airport, how do I return it?

Please return the car to our Keflavik Airport office. Our Airport office is located at Blikavöllur 3 - 235 Keflavik Airport. Our shuttle will then take you to the airport.

If I bring the car back early can I have a refund?

No. Unfortunately no refunds can be given for unused or partly used car hire vouchers.

If I want to take a Highland road, does it matter what kind of car I am renting?

Yes. You can only drive the Highland roads on a 4×4 (4wd) car.

Is it possible to return the car outside of opening hours?

Yes our drop off service is open 24/7.

Is there a minimum rental period?

Minimum rental period is 48 hours.

What are F-roads?

F-roads are Highland roads, marked on most maps e.g. F-35 (Kjolur) or F-26 (Sprengisandur).

What is included in the rental price?

All rental price includes: 

  • CDW, SCDW and TP insurances
  • Unlimited mileage, 
  • Cheaper fuel and discounts at N1 gas stations
  • 24% VAT tax
  • Free cancelation for cancellations made more than 48 hours before the start of the rental 
  • No hidden fees upon arrival

When is your office open?

Our Keflavik Office is open 24/7. We can always be reached by phone 24/7 at 00 354 787 4444 or you can send us an e-mail to lotus@lotuscarrental.is 

Our hotel pick up a drop off service in Reykjavik and Keflavik is open from 8 am to 6 pm.

Where do I find Lotus Car Rental in Iceland?

Our main office is at Blikavellir 3 - 235 Keflavik Airport. We also have office in Skeifan 15 in Reykjavik city. We deliver cars to any place in Reykjavik City. We also drop off and pick up cars at Keflavik Airport.

Which documents are necessary to rent a car?

The driver´s valid passport (same applies to additional drivers).

The driver´s valid driving license (same applies to additional drivers).

A valid credit card.