After Hours Service

Office Hours

Our office is open daily from 4 AM to 10 PM. If you need to pick up your car after hours, you can use our self-service pick-up.

How Does Self-Service Pick-Up Work?

  1. Airport Shuttle: Upon arrival at Keflavik Airport, our friendly staff will greet you in the arrival hall and shuttle you to our office (a 3-4 minute drive).
  2. Online Check-In: Before your arrival, please complete our online check-in process. You will receive an email 1-24 hours prior to your arrival with a code for the KeyBox and detailed instructions.
  3. Retrieve Your Keys:
    • Head to the self-service area at our office.
    • Insert your booking code into the touch screen and press "search."
    • Retrieve your keys from the KeyBox.
    • Ensure the KeyBox is securely closed.
  4. You're Ready to Go! If you have any questions or need assistance at any time, please call us at +354-787-4444.

After-Hours Drop-Off

You can also drop off your car after hours at no additional cost, between 10 PM and 4 AM.

  1. Park Your Car: Leave your car in front of our office.
  2. Key Drop: Place the key in the after-hours drop-off box, located in our after hours self service area.
  3. Shuttle to Airport: A shuttle will take you back to the airport from our office (3-4 minute drive).

Questions?

If you have any questions about the Self-Service Pick-Up or need assistance, feel free to email us at lotus@lotuscarrental.is or call us at +354-787-4444.