If the vehicle you selected during the reservation is unavailable during pick-up, we will supply you with a similar model.
Dropping off your rental is easy. Return the car at our office located at Flugvellir 6, 230 Keflavik.
Customers can rent a car with a debit card through our online booking system. However, if paying with a debit card, a deposit will be charged upon arrival. This deposit is fully refundable, provided the car is returned in the same condition as when it was rented.
The deposit amount depends on the chosen insurance package:
If you have a valid credit card, no deposit will be charged upon arrival.
It depends on where you plan on traveling. If you are going to drive on F-roads (highland roads) you need a 4×4. In the winter months (Nov-April) it is recommended to rent a 4×4 for driving around the country because of icy road conditions. In the summer you don’t need a 4×4 to drive the ring road.
Yes, all of our rental cars have studded or spiked winter tires from the 1st of November through the 15th of April.
Yes, we offer 24/7 emergency roadside assistance by contacting us at 00-354-787-4444. Lotus Car Rental has service affiliates all around the country if maintenance is required for your rental.
We accept most major credit and debit cards including Visa, Mastercard, American Express, and Diners Club. However, if you choose to use a debit card a deposit will be collected and then refunded if the car is returned in the same condition as it was rented.
No deposit is required for bookings with Platinum insurance. At no additional costs or fees.
They must be under the name of the driver or the renter.
They must contain 16 digits, a CVC, and an expiration date.
For other options, please send us an email to [email protected]
Yes, we offer 24/7 emergency roadside assistance, which can be reached at 00-354-787-4444. Lotus Car Rental has service affiliates all around the country if maintenance is required for your rental.
In case of a life-threatening emergency, please contact 112.
Roadside assistance is only covered by the Platinum Insurance and has a deductible of 35,000 ISK.
All costs that are not due to mechanical malfunctions must be paid by the renter, except in the case of Platinum Insurance, where your deductible is 35,000 ISK.
Age requirements depend on several factors:
Pick-up process at the airport (including self-service pick-up):
A free shuttle from Keflavík Airport will take you to our office. The stop is outside the terminal. Click here for the map.
• 05:00 a.m. – 6:00 p.m. (Shared Shuttle from multiple rental cars): No booking needed. Board directly. Marked with our logo.
• Exit at stop 4. No service 02:00 a.m. – 05:00 a.m. (summer) / 01:00 a.m. – 05:00 a.m. (winter).
• After 6:00 p.m. (Our Private Shuttle): Request after clearing customs. Call +354-787-4444 (press 1) or book: shuttle.lotuscarrental.is
Yes, you can. We accept all foreign licenses as long as it´s in English or written in Latin characters. If it does not follow this format make sure to bring an international driver's license. A picture is not acceptable.
Please return the car to our Keflavik Airport office. Our Airport office is located at Flugvellir 6, 230 Keflavik. Our shuttle will then take you to the airport.
No. Unfortunately no refunds can be given for unused or partly used car hire vouchers.
Yes. You can only drive the Highland roads on a 4×4 (4wd) car.
No. Drop-offs outside of business hours are not allowed.
During the peak season (1st of June - 30th of September), our office is open from 5:00 am to 2:00 a.m.
During the low season (1st of October - 31st of May), our office is open from 5:00 am to 1.00 a.m.
Minimum rental period is 24 hours.
F-roads are Highland roads, marked on most maps e.g. F-35 (Kjolur) or F-26 (Sprengisandur).
All rental price includes:
Our Keflavik Office operating hours:
• Summer (Jun 1–Oct 31): 5:00 a.m.–2:00 a.m.
• Winter (Nov 1–May 31): 5:00 a.m.–1:00 a.m.
For questions or inquiries, we’re available 24/7 at +354-787-4444 or via email at [email protected].
Our main office is at Flugvellir 6 - 230 Keflavik.
To rent a car with us, please ensure you have the following documents for both the main driver and any additional drivers:
Upon returning your rental car, you must return the vehicle with the same amount of fuel as when you received it. This means that if your car was provided with a full tank, you must also return it with a full tank.
If your fuel level was not marked as less than full in your contract, but it actually was, please send us a picture along with your booking number in the subject line.
Please note that if the car is returned with less fuel than required, we will apply an administration fee in addition to the cost of the missing fuel.
If you have time upon return, we kindly ask you to refill the fuel at the nearest station to avoid any additional charges.
